Return Policy

RETURN & EXCHANGE DETAILS

We want you to be totally satisfied with your purchase meaning you can exchange or return your non-prescrition frames within 15 days of purchase

Prescription eyewear are eligible for store credit or exchange only as these products are custom made.

Contact Lenses can be returned or exchanged within 15 days provided that the boxes are unopened.

Refunds for returns or new product exchanges will be provided once the item has been received and inspected.  Failure to provide the item back in its original branded packaging will result in a repackaging fee of $8. Customers returning items for a refund will not be refunded the original shipping cost, if any. For all returns and exchanges, items must be unscratched, unscuffed, and otherwise undamaged in new condition. 

Shipping fees, duties and customs fees are not refundable and it is the customer's responsibility to ship any exchanges or returns.  DFE Online is not responsible for damage or loss incurred during shipment back to our shop.

All returns should be mailed back to:

Dr. Fernando Eyecare

811-A Chemong Road,

Peterborough, Ontario,

Canada, 

K9H 5Z5